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Apr 03, 2020 · Manually Restarting the Fitbit Charge 3. Sometimes, the Fitbit freezes, and you can’t go to the Settings option. In that case, you have to use the charging cable. 1. Connect the tracker with the charging clamp 2. Plug the charging cable into a USB port 3. Check if the button on the tracker is in line with the button opening of the charger.